Over 20 years in the IT industry leading organizations tasked with delivering a broad spectrum of IT infrastructure services including Cyber Security, Data Center Operations, and Network & Storage Provisioning and Operations
Currently leading a global organization responsible for the Security Engineering of all Cyber Security controls for Network, as well as managing a team responsible for the Security Architecture, Risk, Compliance and regulatory engagements for technology operations with a budget of $40mm/year.
· Organization Performance Management
· Cyber Security Strategy, Architecture & Engineering
· IT Service Operations, Service Strategy, and Service Management
· Customer Satisfaction & Client Engagement
· Organizational Transformation
Financial:
· Cost reductions equivalent to $2.5mm per year through organizational alignment and automation of simple repeatable activities.
· Created out-tasking model for high volume low risk network provisioning activities with an annual savings of over $200k.
· Insourced storage deployment activities from external vendor support model to internal full-time offshore employee model creating a more controlled, secure environment and reducing annual spend by $1.9mm.
Strategic Organizational Planning:
· Designed and built industry leading teams responsible for the global policy, standards, and technical controls, engineering, and architecture
· Reorganized teams based on service delivery and functional alignments.
· Rebalanced offshored teams to a 70/30 regional split reducing concentration risk.
Service Delivery:
· Defined key performance indicators (KPIs) for the delivery of services
· Created service level agreements (SLAs) to provide performance benchmarks as well as allow customers expected delivery times for project planning.
Leadership:
· Defined and executed organizational objectives based on firm wide goals and organizational delivery targets for teams in excess of 200 resources
· Led employee empowerment initiatives driving mobility, employee satisfaction, training, and philanthropy event participation for the larger 700+ employee organization.